Spare Parts Department
The success of a product depends on the after sales service the dealer provides. That is why at GENSERV, we maintain a high percentage of spare parts availability (some agencies as high as 90%). This ensures the minimum down time and enables our customers to keep plant and machinery, operating and productive.
Continuous investment in the latest technology ensures an updated service to customers. The latest is a high speed computer which receives and tracks down customer orders and materials in the stores.
The key element of GENSERV’s commitment to quality service is people. Our parts staff have attended classroom seminars and undergone intense on the job training in learning all phases of parts business form operating forklift to total familiarization with equipment ranging from light to medium and to heavy duty and diesel engines.