Our Mission - The Reason for Our Existence

To become preferred choice of our customers and strategic principals through our people thereby creating sustainable value for all our stakeholders.

Never Being Satisfied




Goals: What We Want To Achieve

  • Be among the leaders in each of our business.
  • Be an employer of choice.
  • Be a preferred partner of our Customers & Principals.
  • Have modern and convenient infrastructure.


  1. Strives to exceed Customer Requirements by delivering high quality products and services. This is measured by conducting regular Customer Satisfaction Surveys.
  2. GENSERV is committed to build a World Class Organization by adopting best practices, promoting innovation and drive towards excellence.
  3. Develop employee skills through training, motivation and empowerment. The company works towards achieving Improving Employee Satisfaction.
  4. GENSERV is committed to the principles of Total Quality Management and continual improvement. The effectiveness of this is measured by regular Internal Audits.
  5. Use Balanced Scorecard as a strategic management system to plan and measure business performance.
  6. GENSERV is committed to be a Responsible Corporate Citizen by sponsoring social events, contributing cultural activities, charity organizations and promoting sports activities.