General Engineering Services LLC-GENSERV, is a unique organization providing solutions in the areas of Construction, Mechanical, Power and Warehousing. We aim in implementing the latest trends in technology with utmost customer satisfaction. GENSERV achieves its goals through a network of reputable and quality oriented principles situated in and around the world.
GENSERV started as a spare parts dealer for Detroit Diesel in 1982. GENSERV, established in Muscat, Oman in the year 1982 as a fully owned subsidiary of Juma Al-Majid group. GENSERV acted as indenting spare parts dealer for a well-known American manufacture of engines. Some of the brands that were brought to Oman by GENSERV includes, Volvo Construction Equipments, Powerscreen etc.
The Industrial products handled by GENSERV includes bearings, power engines, marine engines, tools and accessories. or efficient and extensive distribution of a wide range of products.
Breaking Rules, Redefining the Business
GENSERV was a trailblazer. There were no rules. There were many firsts. There was no way of doing things. There was always an original way of doing things
Founded in 1982, GENSERV rose to become the largest construction equipment dealership in the Oman in a span of 36 years. Today, GENSERV is Oman’s leading Construction Equipment Dealer. A customized and collaborative approach helps our clients build enduring and profitable business.
We utilize our deep understanding of consumer’s needs to deliver total Construction, Power, Mechanical and Warehousing Solutions.
Up next, is a business analytics and consulting practice and a foray into international markets.
GENSERV is one of the most admired Construction Equipment Network in the country and a highly rated dealership both by clients and industry
THE REASON FOR OUR EXISTENCE
To become preferred choice of our customers and strategic principles through our people thereby creating sustainable value for all our stakeholders.
- Never Being Satisfied
WHAT WE WANT TO ACHIEVE
- Be among the leaders in each of our business.
- Be an employer of choice.
- Be a preferred partner of our Customers & Principals.
- Have modern and convenient infrastructure.
1- Strives to exceed Customer Requirements by delivering high quality products and services. This is measured by conducting regular Customer Satisfaction Surveys.
2- GENSERV is committed to build a World Class Organization by adopting best practices, promoting innovation and drive towards excellence.
3- Develop employee skills through training, motivation and empowerment. The company works towards achieving Improving Employee Satisfaction.
4- GENSERV is committed to the principles of Total Quality Management and continual improvement. The effectiveness of this is measured by regular Internal Audits.
5- Use Balanced Scorecard as a strategic management system to plan and measure business performance.
6- GENSERV is committed to be a Responsible Corporate Citizen by sponsoring social events, contributing cultural activities, charity organizations and promoting sports activities.