Our Service Commitment:
Quality service and customer satisfaction is the main reason why GENSERV has grown to be what it is today, since we were established 25 years ago. Major overhauls for engines and transmissions are performed in dust free and air-conditioned workshops by qualified and factory trained engineers. Our aim is to achieve a 'Zero Break Down' factor. And thus now GENSERV is one of the leading construction equipment suppliers in the Sultanate of Oman.
From day one every machine in the field has been providing peak productivity with virtual of the parts and service program.
Spare Parts Department:
The success of a product depends on the after sales service the dealer provides. That is why at GENSERV, we maintain a high percentage of spare parts availability (some agencies as high as 90%). This ensures the minimum down time and enables our customers to keep plant and machinery, operating and productive.
Continuous investment in the latest technology ensures an updated service to customers. The latest is a high speed computer which receives and tracks down customer orders and materials in the stores.
The key element of GENSERV’s commitment to quality service is people. Our parts staff have attended classroom seminars and undergone intense on the job training in learning all phases of parts business form operating forklift to total familiarization with equipment ranging from light to medium and to heavy duty and diesel engines.